Returns & Exchanges

Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if you are unsatisfied with your order or received damaged goods, we are happy to help.

Return Process

• 1.
  Initiate Request

  Contact our support team within 14 days of delivery with your order number and reason for return.

• 2.
  Verification

  Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number.

• 3.
  Packaging

  Securely pack the unopened items in their original packaging to prevent damage during transit.

• 4.
  Refund Processing

  Once received and inspected, we will issue a refund to your original payment method within 5-7 business days.